OTT Payments ATM Withdrawal

There are numerous ways to withdraw money from an online betting account. If the user does not have a bank account, another option is to withdraw funds from an ATM. Customers can withdraw their winnings from any Standard Bank ATM with Standard Bank Instant Money, or from any FNB ATM with FNB eWallet. OTT Payments withdrawals are only available for South African customers. Both Instant Money and eWallet accounts can hold up to R5000 at a time.

Standard Bank Instant Money allows customers to safely send money transfers to anyone with a cellphone number. The money can be collected at any one of Standard Bank ATMs or Instant Money retail partners. Customers can register for Instant Money by dialing *120*212#, entering your ID number, and creating a unique Instant Money Wallet PIN.

Instant Money retailers in South Africa: Boxer, Builders, Cambridge Food, Checkers, Game, House & Home, Kazang, Makro, OK Furniture, OTT Collect approved sites, PEP stores, Pick n Pay, Rhino, Shoprite, Spar, Usave.

FNB eWallet is an instant, easy and affordable money transfer service that allows customers to send money to anyone. The money can be collected at any one of FNB ATMs or eWallet retail partners (813 available destinations at the moment).

Customers can also withdraw cash at other banks' ATMs, but the free withdrawal that customers receive with the Send Money transaction will not apply. Customers must activate the eWallet before being able to use the funds by dialing *120*277#.

OTT Voucher is a payment token that allows you to pay, deposit, and top up with online service providers. Customers can purchase OTT vouchers from over 75 000 outlets across South Africa. The vouchers are then used as a means of transacting online.

Customers can choose from both options when withdrawing money. The process is easy and straightforward.

1. Select the 'Withdraw' option in the User Profile.
2. Select 'INSTANT MONEY & EWALLET' as the payment method.
3. Enter the amount you want to withdraw.
4. Select either FNB or Standard Bank Instant Money.
5. Proceed with the instructions from the selected provider.

There can be a withdrawal limit set, beyond which the withdrawal will have to be approved before proceeding.

Upon confirming the withdrawal request, the customer will receive a confirmation SMS to access his/her funds. The SMS will include a voucher and a PIN. An Instant Money voucher has 10 numbers, and the PIN has 4 numbers. The Instant Money voucher number is valid for three years while the PIN number does not expire. However, if you enter the PIN three times incorrectly, it will be blocked.

After getting the details, the customer should just visit a Standard Bank ATM or participating retailer to withdraw his/her winnings.

• Visit a Standard Bank ATM or a participating retailer.
• Select 'Withdraw money' and enter the amount
• Enter your chosen 4-digit voucher PIN which creates an Instant Money voucher that you’ll receive by SMS.
• Select the voucher to be redeemed, enter the PIN for it and collect the cash.

Withdrawal limits:

• Users can withdraw up to R5 000 per day from a retailer or ATM (depending on the cash and note denomination availability) and up to R25 000 per month.

Upon confirming the withdrawal request, the customer needs to follow the instructions on the confirmation SMS to access his/her funds. The SMS will contain the ATM PIN required to get cash. This PIN is valid for 4 hours. If the customer doesn't receive the SMS with the PIN, he/she can dial *120*277# to access the eWallet, select 'Get cash', and then receive an SMS with an ATM PIN.

At an FNB ATM after obtaining an ATM PIN:

• At the FNB ATM select the green button (Enter/Proceed) OR select 'Cardless Services'
• Select 'eWallet Services'
• Key in your cellphone number and select 'Proceed'
• Key in the ATM PIN you received via SMS
• Select the amount you want to withdraw
• Take your cash
• Make sure your transaction has ended or that you select 'Cancel' before leaving the ATM.

Withdrawal limits:

• 1 withdrawal for each payment received at no charge (limited to max. 4 at any time), thereafter R11 per withdrawal from an FNB ATM or Mini ATM, and R2 per withdrawal from a participating retailer.
• There is a R1500 daily transactional ATM withdrawals limit.
• Temporary ATM PINs cannot be used to withdraw money at an FNB ATM or FNB ATM with automated deposits if the eWallet balance is less than R20.